Help

Answers to what people ask most. If yours is not here, write to the market your account belongs to.

Connecting

Where do I find the pairing code?

In the Sparebørsen app: Profile, then Bursly. On the web: My account, then Browsers. The code is eight characters, lives for five minutes and is used once. Make a new one if it has expired.

The badge does not light up at a shop

Either the shop is not a partner in your market, or the browser is not connected. Open the panel and see whether it asks you to connect. The catalogue refreshes in the background; opening the panel once fetches it again.

Cashback

I activated, but see no cashback

Cashback appears once the shop has confirmed the purchase, which can take from a few days to several weeks. You must press Activate cashback before adding items to the cart, and shop in the same tab. Other extensions, such as ad blockers or other cashback tools, can override the tracking. Check the history on your account page; if the purchase is not there after a few days, report it from there.

What rate do I get?

The rate the shop actually pays, the same one shown on Sparebørsen. If the rate varies between product groups, we show the lowest and say "from".

Browsers and account

How do I remove a browser?

In the app: Profile, Bursly, Connected browsers, Remove. On the web: My account, Browsers. Changing your password or choosing "sign out everywhere" removes all connected browsers at once.

Which browsers are supported?

Chrome, Edge and Brave use the same package from the Chrome Web Store. Firefox has its own listing, and Safari on Mac its own (via the Mac App Store). iOS comes in a later round.

Is the app the same account as Sparebørsen?

Yes. Sign in with the same email and password, or create an account in the app.